Service functions
Key projects of organizational development in 2013
In the reporting year management bodies of the Transportation and Logistics and Passenger Transportation business units were formed and the Committee on Transport and Logistics Business of the Group was established, The draft Development Concept of the Infrastructure business unit was developed and priorities were identified. In order to meet the priorities, the systems of the Infrastructure business unit should be implemented.
In 2013, simultaneously with changes in the structure of Russian Railways, the application of process and service approaches to the organization and management was significantly extended, introduction of an internal exchange of services, balanced scorecard, an effective system of motivation and evaluation of the contribution to the overall result was envisaged. The format of the management model of the Group was also defined.